Hacking is a constant concern and an omnipresent topic in news headlines around the world. Entertainment events are unfortunately becoming a rising target as hackers have targeted festivals in order to deface websites, and obtain data. Examples include the Sundance Film Festival getting hacked, causing network outages that shut down the box office. In addition, the Coachella music festival website was hacked, compromising user data. 

While event organizers may utilize common disclaimers, the potential liability still exists for those that take credit card data and any information that may be considered personally identifiable. This is why Goldenvoice, the company behind the Coachella Valley Music and Arts Festival, is offering identity theft protection services to customers who had personal information stolen when a database was hacked. In addition, they have engaged a leading forensic IT firm to investigate. The need to utilize these services can be costly. 

Based on these types of situations, it is important to know how to integrate Cybersecurity into your events.  Here are four best practices for cyber attack prevention: 
  1. Identify the risk – by reviewing the nature of the event from the perspective of a protestor or hacker, and by understanding what has happened with other events, it is possible to include a cyber risk assessment into the overall event risk management process. This includes attacks through the website or payment systems, onsite risks from network connectivity, network disruptions and disruptions to specialized computer driven equipment.
  2. Training and awareness – by providing cyber risk training and awareness to staff, some situations can be avoided. In many cases, hackers are compromising an end user first and then using credentials or malware on one device to compromise the system. By better educating those that are granted access to the system, the number of potential successful attacks is reduced.
  3. Know what to do if an incident occurs – In the same way there are procedures for a medical situation or a security situation, there can be plans for a cyber event. From denial of service types of attacks, ransomware, loss of website and actual breaches, each situation can have a pre-planned response. This should include expertise from the IT, legal and insurance fields.  
  4. Review coverages available – the costs associated with a cyber incident can become severe and the management of those costs can become directly related to the long term success of the event. The costs should be evaluated to better understand the financial implications and utilized to review the cyber liability coverage options to transfer the risk. 

In each event, the overall goal is to ensure the show is safe and goes on as expected and HUB is here to help. 

Contact HUB Entertainment to learn more about implementing an effective cyber risk management plan and understanding the coverages available.