Overview

HUB Risk Services Division is committed to providing a wide range of services that enable your organization to identify risks, reduce exposure to loss, and address claims issues.

We deliver enterprise risk management solutions that are properly scaled to meet your needs regardless of company size, location, or industry. Our goal is to assist you in identifying current and potential risk issues and implementing controls to reduce those risks. And, if you do experience a loss, you can count on HUB to be your advocate in the claims management process.

  • Trust our team of board-certified and degreed claims, safety, security, property, and environmental professionals who possess an average of over 20 years of business risk management experience.
  • Located across the US and Canada, our local teams have a wide array of expertise in specialty areas and are available to supplement your internal risk services resources or target specific risk issues.
  • Our regional “hub” structure, supported by corporate leadership, gives us the flexibility to connect you with the Risk Services team member who can best support your goals and objectives.
  • Results are achieved through a reduction in your Total Cost of Risk (TCOR).

Put our knowledge and experience to work for you.

HUB Risk Services has a number of specialty areas that can be leveraged to complement internal capabilities or provide niche expertise for specific issues.

Risk Control

  • Risk Control
  • Safety/Environmental Management
  • Emergency Response Planning
  • Business Continuity & Disaster Recovery Planning
  • Fleet Safety Management
  • Property Protection Engineering
  • Enterprise Risk Management
  • Behavior-Based Safety
  • Construction Safety Management
  • Security Assessments/Planning
  • Crisis Management
  • Environmental Compliance
  • Industrial Hygiene
  • Training (Management/Employee)
 

Claims Management

  • Claim Advocacy
  • Claim Closure Program
  • Claim Data Analysis
  • Claim Management Best Practices
  • Claim Process Audits (Carrier/TPA)
  • Claim Reporting Guidance
  • Claim Reviews
  • Litigation Management
  • Medical Cost Containment Management
  • Reserve Analysis
  • Return-to-Work Planning
  • Settlement Evaluation
  • Subrogation/Second Injury Fund Recoveries
  • Third Party Administrator (TPA) Selection Management
 

This variety of disciplines enables HUB to respond to your specific needs and objectives. Results are achieved through reduction in your Total Cost of Risk (TCOR).

Click here to learn more about HUB Risk Services Division Success Stories.

View infographic: Protecting Against Fraud.

 

Team Capabilities

The HUB Risk Services Team includes board-certified and degreed claims, safety, security, property, and environmental professionals with an average of over 20 years of experience in a variety of industries. Our consulting team members include:

  • Board-Certified Safety Professionals
  • Certified Risk Managers
  • Certified Property Casualty Underwriters
  • Certified Occupational Health Nurses
  • Certified Hazardous Materials Managers
  • Certified Industrial Hygienists
  • Certified Protection Professionals
  • Certified Playground Safety Inspectors
  • Environmental Risk Managers
  • Professional Engineers
  • Certified Business Continuity Planners
  • Toxicologists
  • Former Firefighters, EMT’s, Hazardous Material Responders
  • Former Directors of Security
  • Former Risk Managers
  • Former Carrier Risk Control Managers
  • Fleet Safety Professionals
  • Product & General Liability Professionals
  • Tribometrists (Slip/Fall Experts)
  • Environmental Experts
  • External Consulting Partners, as necessary
  • Former Corporate Safety and Environmental Directors'

Our team members have the proven knowledge and experience to assist our clients in identifying current/potential risks and implementing controls to reduce exposure to loss, as well as partnering with our clients to create claims management processes and address claim issues should they occur.

Risk Control

HUB risk consultants partner with clients to understand their goals, and to develop and implement casualty risk solutions that identify and minimize their risk.

The following types of casualty risk control services available to our clients include:

  • Client Advocacy/Carrier Oversight
    • Oversight/Coordination of carrier loss control activities
    • Review of inspection reports
    • Providing outsourced expertise
  • Compliance Assistance
    • US/Canada/International Regulations
    • National/Consensus Standards
  • Best Practice Assessments (“Gap Analysis”)
    • Review of Existing Activities/Controls relative to recognized “Best Practices” and “World Class Safety” elements
    • Prioritized Action Plans for Improvement
  • Safety Program Development
    • Safety Management Systems
    • Best Practice Policies
    • Corporate/Facility Safety Policies & Programs
  • Outsourced Safety/Risk Management
    • Providing internal safety/risk management leadership
    • Mentoring of key personnel
  • Development/Implementation of Audit and Inspection Processes
    • Development of Customized Audit/Inspection Tools
    • Completion of Audits/Inspections of Facilities
    • Reporting, Metrics, and Trending
  • Training Development and Implementation
    • Management, Supervisor & Employee Levels
    • Conventional/Web-Based Formats
  • OSHA 10/30hr Courses
    • Construction & General Industry
  • Ergonomics Improvement
    • Ergonomics Assessments
    • Development of Controls (Engineering, Administrative, Procedural)
    • Team Development & Training
  • Behavior-Based Safety
    • Development of Supervisor and Peer-to-Peer Behavioral Assessment Processes
    • Trending/Analysis
  • Product Liability Assessments
    • Assessments of new/existing products for liability exposures
  • General Liability Assessment/Controls
  • Fleet Safety Management Program Development
    • Development of hiring procedures, driver qualifications, maintenance/inspection programs
    • Training
  • Slip/Fall Prevention
    • Objective analysis of flooring conditions (“Tribometry”)
    • Design of controls
  • Safety Project Review/Engineering Services
    • Participation on project teams for new installations or changes in facility or equipment
  • Life Safety Evaluations
    • Review of facilities for Life Safety Code compliance
  • OCIP/CCIP and Construction Safety Management
    • Onsite Safety Management Services
    • Regular jobsite walkthroughs
    • Contractor training
  • Safety Committee/Steering Committee Development
    • Development and oversight of corporate steering committees and operational safety committees
  • Loss Analysis/Trending
    • Strategic analysis of claims trends
    • Development of controls
  • Employee Perception Surveys
    • Analyzing management/employee engagement and perceptions

This list is not all-inclusive. Your designated HUB Risk Services team member(s) will meet with you to confirm goals and develop a customized service plan, deliverables and timelines that will address your needs and exceed expectations.

Property Risk

Property Risks due to fire, explosion, natural hazards, machinery breakdown, employee sabotage, and other perils can never be completely eliminated but risks can be controlled and reduced. HUB’s Property Risk Consultants work with clients to develop and implement property risk solutions that identify and minimize risk.

The following property risk control services are available from HUB:

Property Risk Control Services

  • Client Advocacy/Carrier Oversight
    • Oversight/Coordination of carrier loss control activities
    • Review of inspection reports
    • Providing outsourced expertise
  • Property Audits/Inspections
  • Facility Hazard Evaluations
  • Fire Protection Engineering
    • Review/Design/Approval of current and proposed fire protection system designs, upgrades, and changes
  • Loss Investigations/Analysis
  • Natural Hazard Assessments
    • Determining the loss potential for each facility/location due to earthquakes, hurricanes and floods.
  • New Facility Construction Reviews
    • Review of designs for code compliance and risk mitigation
  • Real Property Replacement Cost Appraisals
  • Warning System and Protection System Evaluations
    • Review/Design/Approval of current and proposed system designs, upgrades, and changes
  • Human-Element Program Development
    • Hot work programs, inspection and other programs
  • Impairment Program Design/Monitoring
  • Equipment Breakdown Analysis
  • Management & Employee Training
    • General Fire Protection
    • Emergency Response
    • Business Continuity
    • Workplace Violence
    • Hot Work

Specialty Risk Services

  • Emergency Response Planning
    • Risk/Vulnerability Analysis
    • Strategy Development
    • Plan Development
    • Emergency Organization Development
    • Response Team Training
    • Plan Testing/Exercising
    • Plan Audits
  • Business Continuity Planning/Disaster Recovery Planning
    • Risk/Vulnerability Analysis
    • Business Impact Analysis
    • Strategy Development
    • Plan Development
    • Team Development & Training
    • Plan Testing/Exercising
    • Plan Audits
  • Security Consulting
    • Site Security Assessments
    • Threat Analysis
    • Physical/Procedural Control Development
    • Workplace Violence Mitigation
  • Environmental Compliance
    • Environmental Assessments
    • Permitting Assistance
    • Mitigation Strategies
  • Process Safety Management
    • Review of existing and prospective systems
  • Dust Explosion Analysis
    • Review of existing and prospective systems

This list is not all-inclusive. Your designated HUB Risk Services team member(s) will meet with you to confirm your goals and develop a customized service plan, deliverables and timelines that will address your needs and exceed expectations.

Claims Management

In many organizations the cost of claims and resulting premiums can be significant.  Whether its liability, workers compensation, or property claims, a poorly designed claims management process can be as detrimental as having no process at all while claims that are not continually reviewed or managed can result in unintended outcomes. HUB’s Claims Consultants work with clients to develop and implement claims management solutions that minimize their Total Cost of Risk.

The following types of claims management services available from HUB:

  • Client Advocacy
    • Oversight/Coordination of carrier/TPA claims handling activities
    • Regular communication between clients and claims service providers
    • Providing outsourced expertise for problematic claims
  • Claims Reviews
    • Facilitated between the HUB Claims Consultant, Insurance Carrier, and Client Representative(s)
    • Accomplish claim file expectations and action plans
  • Claims Data Analysis
    • Review of claims data to identify trends and primary cost drivers
    • Results in action plans that can be implemented with the designated HUB Risk Consultant
  • Claim Closure Program
    • 12 month closure initiative
    • Closure of 20% outstanding total incurred
    • At-risk Fee for Service
  • Employer Claims Management Practices
    • Best Practice benchmarking of client’s claims management practices
    • Development of internal claims practices to reduce costs
  •  Medical Cost Containment Management 
    • Assistance with developing Medical Case Management Programs, including aggressive treatment plans that incorporate cost control techniques
    • Analyzation of medical repricing fees
  • Reserve Analysis
    • Review of claim providers reserving practices
    • Ensures that excess funds are not tied up in reserves
    • Ensure that financial liabilities are divulged clearly and accurately
  • Third Party Administrator (TPA) Selection
    • Assistance with selecting a Third-Party Administrator (TPA)
    • Development of the best program/process to manage claims
  • Settlement Evaluation
    • Assistance in analyzing and structuring settlements, executing early resolutions, and exploring alternative dispute resolution option
  • Litigation Management
    • Assistance with minimizing legal defense costs during claim resolution
    • Executing communication, developing accepted activities, and creating a litigation plan
  • Subrogation/Second Injury Fund Recoveries
    • Ensuring the claims service provider has a process for identifying opportunities and maximizing recovery of expenses when a third party is negligent or when the state provides second injury funds
  • Claim Audits
    • Strategic audit of client’s claim files to uncover opportunities to improve quality and reduce claim costs
    • Ensures that claims service providers are performing properly for the client

This list is not all-inclusive. Your designated HUB Risk Services team member(s) will meet with you to confirm goals and develop a customized service plan, deliverables and timelines that will address your needs and exceed expectations.

For any questions regarding Claims Management, please contact a HUB Risk Services team member.