Red River College Polytech

Welcome to the Red River College Polytech Retiree Document Portal

Announcements

Effective September 1, 2026, monthly premium deductions will be processed by Canada Life instead of HUB International. As per the 2026 Renewal Notice, if you have not submitted your signed Pre-Authorized Debit (PAD) Agreement and Void Cheque to HUB for processing with Canada Life, your September premium cannot be collected, and your benefits will be terminated. Please contact HUB as soon as possible to discuss next steps.

2026 Renewal Notice

Contact Information

For claim status, coverage questions, and general inquiries, please contact Canada Life toll-free at 1-800-957-9777 or visit their website at https://www.canadalife.com/contact-us.

Canada Life has a very extensive and user-friendly Online Plan Member site called GroupNet. Through GroupNet, you’ll be able to access coverage information, view your claims status and Explanation of Benefits (EOB), complete and print personalized claim forms, as well as get Health and Wellness Information. To access or create your Online Plan Member account with Canada Life, please click here: https://my.canadalife.com/sign-in.

For questions related to banking or to report a change in banking, please contact Canada Life’s Benefits Administration Solutions Team at 1-833-489-4248 or [email protected]. Be sure to complete the Canada Life Personal Pre-Authorized Debit (PAD) Agreement - Bank Account Change Form (found under the Forms section below) if making any banking changes.

To report a change in your contact information (email address or phone number) please email HUB International at [email protected] as soon as possible. For all other changes to your personal information and/or dependents (e.g. name, mailing address, dependent status, or Option, etc.), please complete a Notice of Change Form and submit to HUB International at [email protected]. The Notice of Change form can be found under the Forms section below.