Claims Closure Projects
Claims closure projects bring structured, co-ordinated attention to aging open claim files that have accumulated without anyone actively working to close them. This is designed for organizations carrying legacy claims that tie up reserves and management attention long after the underlying loss occurred.
Why It Matters
Legacy claim files accumulate when no one owns them
Legacy claim files accumulate when no one owns closing them, tying up reserves and management attention long after the underlying loss. Left unmanaged, an aging claims inventory drives up its own cost: reserves remain open longer than necessary, and files that could be resolved instead linger as open, unmanaged liabilities on the books.
HUB's Approach
A dedicated project to bring the backlog down
HUB runs structured claims closure projects that bring claims, reserve and workforce functions into one coordinated effort, so a backlog of aging files is actively worked down rather than left open indefinitely. This is a dedicated project with its own scope and timeline, distinct from the ongoing management of an organisation's active claims.
Legacy files and stalled return-to-work cases come from the same underlying habit — treating claims closure as someone else's job once the initial handling is done. HUB's claims advocates take ownership of an organisation's legacy inventory specifically, working through the backlog systematically rather than treating each aging file as a low priority next to active, in-motion claims.
Insights for Your Business
Claims closure projects insight and research
