Risk & Claims
Organizations face rising claims costs, escalating litigation, volatile exposures and risk programs built for a simpler environment. HUB's Risk & Claims practice combines strategic advisory, technology and hands-on claims advocacy to reduce total cost of risk (TCOR) and build the resilience organizations need to recover faster.
Stay Ahead of Business Challenges
Where claims complexity and exposure drive your total cost of risk higher
Risk and finance leaders navigating rising claim costs, limited data visibility, immature risk programs and unmapped operational exposures share a common challenge: their resources don't match the risk they face. Structured advisory across the full risk and claims lifecycle closes that gap.
Rising claim costs, reserve pressure, coverage disputes and the legal expense of unmanaged litigation make claims one of the most consequential financial exposures a risk leader manages. . Without a broker's dedicated claims professionals and litigation management program, organizations are on their own when a claim turns into a dispute.
Incomplete data, weak benchmarking and uncertain ROI on risk investments make it difficult for risk managers and Chief Financial Officers (CFO) to know what is driving loss performance. Organizations that deploy a risk management information system (RMIS) alongside structured loss forecasting and benchmarking analytics can identify loss drivers and make the return on investment (ROI) case for risk investment.
Many organizations operate without a mature, enterprise-wide risk strategy, and few demonstrate advanced risk maturity. In a risk environment shaped by rising costs and escalating exposures, organizations without a structured enterprise risk management (ERM) framework tend to identify risks reactively rather than anticipate them systematically.
Cyber threats, business interruption, supply chain disruption and workplace violence create operational risk exposures that surface on timelines organizations cannot control. The organizations that recover fastest from disruptive events are the ones that built crisis response and business continuity programs before the event and whose risk management framework treats operational resilience as an ongoing discipline rather than a post-incident response.
Many employers struggle with consistent safety execution, effective return-to-work programs and unmanaged property exposures that increase both the frequency and severity of losses. Organizations that invest in structured safety and loss control programs, including fleet risk management, workplace safety management and natural hazard assessments, reduce loss frequency in ways that compound over time into measurable improvements in total cost of risk.
Our Areas of Expertise
Five connected domains that address your full risk and claims lifecycle
Risk & Claims is structured around five connected domains: preventing losses, building data visibility, strengthening risk strategy, preparing for operational disruption and managing claims when losses occur. Each domain reinforces the others, and better data improves risk forecasting and stronger claims outcomes.
Claims Management Services organizes HUB's hands-on claims advocacy work across the full claims lifecycle, from first notice of loss through complex claim escalation, carrier and Third-Party Administrator (TPA) management, return-to-work program support and claims closure.
HUB's claims advocacy is structured around total cost of risk as the strategic frame, not administrative claims handling. This means proactive engagement with carriers and TPAs, strategic intervention on complex claims and claims closure programs that have closed 30% of legacy files within 12 months. For high-frequency workers' compensation claims, medical cost management programs have delivered significant annualized savings.
Data & Analytics organizes HUB's risk technology and analytical advisory work around the insight infrastructure that risk and finance leaders need to understand what is driving loss performance and whether current programs are working. This includes a customizable risk management information system (RMIS) that supports analytics, benchmarking, claims administration, audit, safety and compliance tracking — giving organizations a single data environment rather than disconnected reports from multiple sources.
HUB’s SCORE Analysis benchmarking capability allows organizations to compare their loss performance against peers, identify where their program is outperforming or underperforming the market and build the data-driven business case for risk investment. Loss forecasting, retention and collateral analysis and HUB's predictive TCOR modeling support the forward-looking financial analysis that CFOs and risk managers need to evaluate risk financing decisions, including captive feasibility.
Enterprise Risk Management organizes HUB's complex risk strategy advisory work around building and sustaining an organization-wide risk management framework — the structured approach that identifies, quantifies and responds to risk systematically rather than reactively. HUB's ERM advisory spans risk identification and assessment, risk appetite and tolerance framework development, governance structure design, risk response strategies and integration with business planning.
Complex Risk is HUB’s approach to risks that fall outside traditional insurance models. It brings together expertise in actuarial, legal and underwriting disciplines to design layered solutions for systemic and interconnected exposures. This makes ERM advisory valuable for organizations of nearly any size. from those just starting to formalize risk oversight to those looking to strengthen an already mature framework.
Operational Risk Management organizes HUB's advisory work across the specific operational exposures that create business interruption, reputational damage and crisis events for organizations that have not mapped or prepared for them — including cyber security risk, business continuity, crisis response and recovery, workplace violence prevention, supply chain and product liability exposure and executive protection. Each of these creates distinct insurance and risk management implications that benefit from structured advisory rather than reactive response.
HUB's crisis response capability is supported by a full library of Crisis Resource Centers covering cyber security, natural hazards, infectious disease, severe weather and workplace violence events. For organizations evaluating supply chain risk, HUB provides AI-enabled supply chain risk analysis.
Safety & Loss Prevention organizes HUB's advisory work around the loss control programs that reduce injury frequency, property damage and liability exposure before claims occur — occupational health and safety, fleet risk management, fire prevention, premises liability and natural hazard assessments. Safety consistency is a primary driver of workers' compensation performance, and organizations that invest in structured safety programs reduce the frequency and severity of losses that drive total cost of risk higher.
HUB's Fleet Risk Management and Workplace Safety Management programs provide dedicated advisory for two of the highest-frequency loss sources in commercial operations. The Business Driver Safety program supports organizations managing employees who drive for work. For risk managers who need to demonstrate safety program ROI, loss control services produce the incident reduction data that makes the business case for continued investment.
Insights for Your Business
Risk & claims insights and research
