TPA RFP Selection & Management
TPA RFP selection and management runs a structured, competitive process for evaluating and selecting a third-party administrator, then manages the transition so open claims aren't disrupted. This program is designed for organizations replacing an underperforming TPA or confirming their incumbent through a documented, comparative process.
Why It Matters
An unstructured TPA change can disrupt active claims
Selecting a new TPA without a structured, comparative process can leave an organization choosing based on incumbency or convenience rather than actual performance and fit. Once a change is decided, a poorly managed transition can disrupt claims handling for files still open with the outgoing TPA, creating exactly the service disruptionthe change was meant to fix.
HUB's Approach
A documented selection process and a managed transition
HUB runs a structured RFP process that solicits and evaluates competing TPA proposals against defined criteria, including service model, technology, claims philosophy and cost, rather than relying on reputation or an existing relationship alone. This process is typically prompted by findings from a Carrier/TPA Audit Program, though an organization can also initiate it directly.
Once a TPA is selected, HUB manages the transition itself, coordinating the handoff of open claims, data and reporting relationships so claims handling continues without disruption during the changeover. This work is part of the RFP engagement itself, not something the organization manages separately once a new TPA is chosen.
Insights for Your Business
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