Carrier and TPA Market Management
Carrier and TPA market management brings structured, ongoing oversight to claims-handling relationships, rather than leaving a single carrier or TPA relationship unreviewed for years at a time. This program is built for organizations that want their claims-handling relationship actively reviewed against the market, not simply renewed by default.
Why It Matters
An unreviewed carrier relationship rarely improves on its own
Many organizations settle into one carrier or TPA relationship for claims handling and rarely revisit it. Without a structured audit or request for proposal (RFP) process, service quality, market alternatives and true value go unbenchmarked, leaving claims outcomes and cost dependent on a relationship no one is actively managing.
HUB's Approach
Market position reviewed on a schedule
HUB's claims team runs structured audit and RFP processes so an organization's market position is reviewed on a schedule, not by accident. This gives organizations ongoing visibility into whether their current carrier or TPA relationship is still the strongest option available, rather than assuming it is because no one has looked recently.
Clients rarely ask to change TPAs proactively. It usually takes a bad claim experience to prompt a review. HUB builds a review cadence in from the start, coordinating carrier and TPA market management with the broader claims management model so this review happens as ongoing practice rather than a one-time exercise.
Insights for Your Business
Carrier and TPA market management insights and research
