Carrier/TPA Audit Program
A Carrier/third party administrator (TPA) Audit Program evaluates a current claims-handling relationship's service quality, cost and outcomes against market alternatives on a structured schedule. It’s built for organizations that have never formally benchmarked their carrier or TPA relationship or haven't since it was first placed.
Why It Matters
Satisfaction isn't the same as market-tested performance
An organization that has never audited its carrier or TPA relationship has no documented basis for knowing whether service quality, cost and outcomes still reflect the strongest available option — only an impression, formed years earlier and rarely revisited. Without a structured audit, that impression serves as a substitute for evidence until a badclaims experience finally raises the question.
HUB's Approach
A documented finding, benchmarked against the market
HUB's audit program examines how a current relationship is performing regarding claim resolution times, cost outcomes, service responsiveness and communication quality, and benchmarks that performance directly against what the broader market currently offers. The audit produces a documented finding.
Insights for Your Business
Carrier and TPA audit insight and research
