Financial companies choose how they share your personal information. Federal law gives consumers and clients the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do. 


The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • your name, address and social security number.
  • your payment history and claims information.
  • passive tracking information from our website or the Internet, including information obtained through the use of Internet “cookies.”
  • information from other reporting agencies and state and federal government agencies, such as state motor vehicle departments.
  • information from other sources, such as your employer, information clearinghouses, medical or health care providers and/or other third parties.
  • your log-in information when you log into our website.
  • When you are no longer our customer, we may continue to share your information as described in this policy.

If you use our website, we may collect information about the browser you are using. Our web server may store your IP address and domain. We might track the pages you visit. We might look at what site you visited before visiting our site, or what site you visit when you leave our site. We collect this information using tracking tools described in this policy. 


All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons HUB may share; and whether you can limit this sharing. 

Reasons we may share your personal information   May HUB share?  Can you limit this sharing?   
For our everyday business purposes – such as to maintain your account(s), report to credit bureaus, to process or service requested or authorized transactions, to secure quotations for insurance, to obtain insurance coverage or to report or process claims.   Yes  No 
We may also disclose your health, medical conditions or treatment information as necessary to process or service requested or authorized transactions or as otherwise permitted or required by law.     
In order to comply with the law – to respond to court orders, legal investigations or subpoenas. We may also share if a government agency requests. We may also share if an investigatory body requests. We may also disclose your information as required by the Fair Credit Reporting Act.  Yes  No 
For our marketing purposes – to offer our products and services to you.  Yes  No 
For joint marketing with other financial companies  Yes  No 
For our affiliates’ everyday business practices – information about your creditworthiness.  Yes  Yes 
For our affiliates to market to you  Yes  Yes 
For non-affiliates to market to you Yes  Yes 

To Limit Our Sharing

You can contact us at any time to limit our sharing by using the contact information at the bottom of this policy. You can opt out of receiving marketing emails by following the instructions in any marketing emails or text messages you receive. You can also opt-out by sending us an email at InformationCompliance@hubinternational.com or completing our on-line client opt-out form that can be found at the end of this policy. To request changes to or to review your information, or to have your personal information deleted, please send us an email at InformationCompliance@hubinternational.com. You may also write to our Chief Legal Officer at the address shown at the bottom of this policy.

If you do not wish to allow our website to use cookies, you may configure your browser to block them. Please understand that blocking cookies may reduce the functions and services our website makes available to you. Please refer to the specific instructions for your browser if you would like to block or screen cookies.

You can choose not to provide personal information while on our website; however, if you do not provide us with information, some website features may not work. You can also choose to configure your browser not to accept cookies. If you do so, however, some parts of our website may not work.  


Email HUB at InformationCompliance@hubinternational.com.

Who we are

Who is providing this notice?

This notice is provided by Hub and its subsidiaries and operating divisions listed below:

  • AIR Insurance Services LLC
  • Carrión, Laffitte & Casellas, Inc.
  • Flynn Insurance Agency
  • Hub International Carolinas
  • Hub International CLC Human Resources Consulting LLC
  • Hub International Colorado
  • Hub International Financial Services
  • Hub International Gulf South
  • Hub International Healthcare Solutions LLC
  • Hub International Insurance Services Inc.
  • Hub International Investment Services Inc.
  • Hub International Iowa LLC
  • Hub International Mid-Atlantic Inc.
  • Hub International Mid-America
  • Hub International Midwest Limited
  • Hub International Mississippi LLC
  • Hub International Mountain States Limited
  • Hub International New England, LLC
  • Hub International Northeast Limited
  • Hub International Northwest LLC
  • Hub International Southeast
  • Hub International New Mexico
  • Hub International Texas, Inc.
  • Hub International Transportation Insurance Services Inc.
  • Rural Alaska Insurance Agency, Inc.
  • Sweet & Baker Insurance Brokers, Inc.
  • The HDH Group, Inc.
  • The TAMRAC Group, Inc.

This listing is provided and is current as of March 13, 2019.

How does HUB protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We restrict access to such information to those employees or service providers who need to know such information in order to provide the requested services or products.

For those who access our website, the Internet is not 100% secure and we cannot promise that your use of our website will be completely safe. We encourage you to use caution while on the Internet. 

How does HUB collect my personal information?

We collect your personal information, for example:

  • When you submit an application or other completed forms that we receive from you.
  • Through your transactions with us, our affiliates or other third parties.
  • On our website or the Internet, including information obtained through the use of Internet “cookies.”
  • From consumer or other reporting agencies and state and federal government agencies, such as state motor vehicle departments.
  • From other sources, such as your employer, information clearinghouses, medical or health care providers and/or other third parties.
  • Through co-branded areas on our website, which may use passive tracking to recognize you as a customer. This cookie will restrict your ability to access other insurance brokers or other businesses that would otherwise be made available to you on the co-branded areas.

We also collect your personal information from others, such as credit bureaus, affiliates or other companies.

How does HUB use my information?

To respond to your questions and requests.

To improve our website and update our email lists. For example, we might use cookies or your IP address to track new or past website visitors. We may also use tracking tools to see what areas of our website are the most interesting to our visitors.

To communicate with you about our relationship.

For other business purposes. For example, we may use your email to inform you about our products or services. 

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes – information about your creditworthiness.
  • Affiliates from using your information to market to you.
  • Sharing for non-affiliates to market to you.

State laws and individual companies may give you additional rights to limit sharing. 

What if there is more than one insured on a policy?

This policy describes our privacy practices for both current and former customers. If there is more than one person insured under a policy, this policy will be sent only to the named insured on that policy, but applies to all insureds. 

What if I access your website from outside the United States? 

If you are located outside of the United States, please be aware that information you provide to us may be sent to the United States. By using our website and giving us your information, you agree to such transfer. You also understand that the U.S. may not provide the same level of protections as the laws of your country. 


  • Affiliates: Companies related by common ownership or control. They can be financial and nonfinancial companies.
    • Affiliates include the family of insurance brokerage and other financial services companies owned by HUB. 
  • Non-affiliates: Companies not related by common ownership or control. They can be financial and nonfinancial companies. 
  • Joint Marketing: A formal agreement between nonaffiliated financial companies that together market financial products or services to you. 
    • Our joint marketing partners include categories of companies such as insurance companies or banks. 

Other important information 

Our website contains links to third party sites. If you click on one of those links, you will be taken to websites we do not control. This policy does not apply to the information practices of those sites. You should read the privacy policy of those other websites carefully. We are not responsible for those third party sites. Links to outside sites do not constitute or imply endorsement by us of the linked site or any material displayed on those sites.

The websites on which this policy appears are not intended for children under 13; however, if Other important information you are a parent or legal guardian and believe that your child under 13 has provided us with personally identifiable information, please email us at InformationCompliance@hubinternational.com. If you want to write, use the address shown at the bottom of this policy. Please mark your inquiries to the attention of “COPPA - Information Request” and include your email address and phone number.

Learn more about how to protect your child online. Read the helpful information provided by the FTC. This information includes this consumer education bulletin.

From time to time we may change our privacy practices. The latest version of this policy will be posted on our website at the page it has historically appeared. Sometimes there may be a material change to this policy that we wish to apply retroactively. If so, we will notify you and obtain your consent to the extent required by law. 

If you have additional questions you can email HUB at InformationCompliance@hubinternational.com.

You can write to us at:

Chief Legal Officer
Hub International Limited
300 North LaSalle Street, 17th Floor
Chicago, IL 60654

Please include your name, address, telephone number and email address whenever you contact us, including by email. This helps us handle your request correctly.

Please click here for an electronic version of our on-line client opt-out form.