Frequently Asked Questions

What if I am moving to B.C. from out of province?

Can I buy insurance for my rental car from ICBC?

Can I pay my fines at a local Barton Insurance office?

Why am I charged a license fee every year?

My teenager will now be driving my car. Do I need to change my coverage?

What if the principal operator of my vehicle changes?

I have never insured a vehicle in my name. Do I still have a discount?

My brother crashed my car. Who will be affected?

What do I do if I have a claim?

What if I can't make my monthly payment?

Can I cancel my insurance over the phone?

How long can I buy insurance for?

1. What if I am moving to BC from out of province?

When you move to British Columbia you use your out of province drivers license for up to 90 days.

If you bring a motor vehicle with you to the province and intend to operate it here you must register, license, and insure the vehicle in BC within 30 days of your arrival. If your vehicle is intended for commercial use it must be registered immediately.

Before your vehicle can be registered in the province it must pass a mechanical safety inspection. These can be obtained at a number of facilities, including most car dealerships and mechanical shops. A complete list of approved facilities in your area can be obtained from your local HUB Barton office.

Once your vehicle has passed the inspection you must bring the vehicle to the Autoplan office so the vehicle and seria number can be visually inspected by an Autoplan Agent prior to registration. 

If you are new to the province and would like to receive a discount you must bring letters from your previous insurance company- not your previous broker- which show the name of the vehicle owner, principal operator, and length of time for which no claims were paid. To obtain a full 40 percent discount you must prove at least eight years of prior, claims free driving experience.

If you cannot provide the letters at the time you register your vehicle, you can still register the vehicle and receive a base discount. Once you have the letters you can apply to ICBC for your discount at a $20 nonrefundable per vehicle fee. You have six months after your apply for the insurance to apply for this discount. Forms to apply are available at your local HUB Barton office.

2. Can I buy insurance for my rental car from ICBC?

ICBC offers a rental vehicle policy that can be purchased at your local Barton Insurance office for vehicles that are going to be rented or borrowed for a short period of time. This policy is available for private passenger cars, commercial vehicles- such as pickup trucks- weighing less than 5000 gvw, motor homes, trailers and motorcycles and it gives coverage for third party legal liability, accident benefits, underinsured motorist protection, collision, comprehensive and loss of use.

In order to purchase this policy the named insured must sign the policy in the broker's office before borrowing or renting the vehicle.

This policy costs $10 a day with a minimum of $20 and gives valid coverage in all of Canada and the United States, including Hawaii and Alaska.

Coveragefor rental vehicles is also available through the RoadStar Package or RoadsidePlus, both provide similar coverage with different limitations.  The RoadStar and Roadside Plus Packages coverrentals up to a maximum of 30 days and only rented vehicles.  These rental vehicle options do not coverborrowed vehicles or courtesy cars.

Certain restrictions apply to both these policies. Call your local HUB Barton office for further details.

3. Can I pay my fines at a local HUB Barton office?

Your local HUB Barton office can accept payment for most ICBC and Motor Vehicle debts and fines. If your fine is less than thirty days old be sure to bring your bill or your ticket so the fine may be entered in the computer. You will receive a computer-generated receipt and in most cases your account will be updated immediately.

4. Why am I charged a license fee every year?

A license fee is charged on your vehicle each year as a type of road tax. It is based on the weight of your vehicle and reflects the wear and tear of your vehicle on provincial roadways.

5. My teenager will now be driving my car. Do I need to change my coverage?

Yes,you should always contact one of our Autoplan Agents before someone new drivesthe vehicle to ensure that your vehicle is still rated correctly. 

6. What if the principal operator of my vehicle changes?

Under current ICBC regulations, if the principal operator changes mid-term, you can wait until renewal to advise ICBC of the change, You will be asked, upon renewal every year, to re-declare the principal operator of the vehicle.

7. I have never insured a vehicle in my name. Do I still have a discount?

Yes, even if you do not have a vehicle insured in your name, you will still accumulate a discount with ICBC as long as you possess a valid BC drivers license with no claims.

8. My brother crashed my car. Who will be affected?

Generally, if a person operating your vehicle is involved in an at fault claim you will be charged with the loss of discount on your license plate. However, this is affected if you allow that plate to expire or cancel that plate. Contact your local HUB Barton office or ICBC customer service for more details.

9. What do I do if I have a claim?

Ifyou have a claim you should call ICBC’s dial-a-claim number at 1-800-910-4222or 604-520-8222 within the Greater Vancouver area.  Do not phone your local claims centre toreport a new claim.  They will benotified by telephone claims if necessary. 

10. What if I can't make a payment on the payment plan?

The TD Bank and ICBC administer your payment plan loan. If you cannot make your payment on time you should contact ICBC Customer Service at 1-800-663-1466 and they will be able to advise you.

11. Can I cancel my insurance over the phone?

No. In order to cancel your insurance you must bring in your insurance papers and license plates to your local HUB Barton office.

12. How long can I buy insurance for?

ICBC offers insurance policies in terms of three months to 12 months.

For more information, please contact us at: 1-800-668-2112 or email at info@barton.ca